Donna Fluss
President
DMG Consulting

“Contact centers are the primary customer touch point for companies of all sizes. Whether a contact center is a formal operating environment with as few as 50 or as many as 20,000 agents, or an informal one with 3 to 20 employees handling inside sales, appointment scheduling, reservations or technical support, it is the department that customers reach out to when they have a question, problem, or need to place an order. It is also the organization that reaches out to customers proactively, to build and enhance relationships.”

The Executive Guide to Cloud-Based Contact Centers

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